Temporary Lobby Closures
Hoosier Hills Credit Union Service Center lobbies remain closed to further help contain and prevent the spread of the COVID-19 virus. With positive COVID-19 results on the rise in Indiana and in many of our service area communities, we are acting with caution to protect our employees’ and members’ health.
While all HHCU Service Center lobbies will be closed, at this time Drive-Up services and our Call Center will be open during normal business hours. The Credit Union’s Online Banking, Mobile Banking, Phone Teller, ATMs and Drop Boxes will remain in operation. Debit and credit cards will continue to work as well. This will allow you to access your account 24/7 and get cash, check balances, transfer money, make a payment, pay bills, deposit checks, apply for a loan, find an ATM, set budgets, and more. New accounts may also be opened through the Drive-Up or with Virtual Account Opening.
Our Annex facilities in Bedford and Paoli will also be closed to public access, as will the Hoosier Hills Insurance Agency. Members who need in-person Mortgage, Commercial, Investment, Insurance or Safe Deposit Box services should contact the HHCU Call Center at 800.865.2612 to make an appointment.
To help keep everyone healthier, we continue to ask that you please do not visit our Drive-Up or make an appointment to see a representative if you are sick, have been exposed to those who are sick, or may have COVID-19.
Despite the temptation to look negatively at these temporary closings, the strength and stability of Hoosier Hills Credit Union has allowed us to help more members in more communities than we ever have. In fact, our success is fostering continued expansion for our organization and member outreach through investments in additional service centers, people and technologies. Our mission encourages us to go above and beyond, and this year has allowed us to embrace that, leading to HHCU outperforming the financial ratings of many credit unions and banks around the country. This is further validated by our renewed 5-Star Bauer rating, the highest rating of financial institutions possible.
We thank you for your patience and cooperation as we continue to get through this together.
Virtual Account Opening Now Available
We are now offering virtual account opening to make the process easier for you while our lobbies are closed.
Give us a call at 800.865.2612 to learn more about opening a new account.
We Make it Easy to Bank from Home
We have a number of options that make it easy for you to do your banking from home. You can enroll on your own, or give us a call at 800.865.2612. We’ll be happy to help!
Masks Mandatory in Indiana by Executive Order
On July 22, Governor Eric Holcomb issued an executive order requiring masks be worn in all public Indiana indoor and outdoor spaces. In compliance with this order, members will be required to wear masks inside all Hoosier Hills Credit Union Service Center, Annex and Insurance locations beginning Monday, July 27th.
Members not wearing masks are asked to use our Drive-Up locations through the duration of this order.
Don’t Fall Prey to Fraud
Do not give personal financial information to anyone whose identity you are unsure of. Don’t click links within unsolicited emails and be wary of email attachments. For more information on how to protect yourself from pandemic-related fraud, visit our latest blog on Coronavirus Scams.
For more information about keeping yourself free from financial scams, visit our Fraud Center.