Good news! If you are already registered for Online and Mobile Banking, you will only need to set up a new password after the upgrade is complete. For your security, we will verify your identity using the email or phone number we have on file. This is why it is important that you ensure this information is up to date. You can do this now within “Settings” of either Online or Mobile Banking.
IMPORTANT: Because accounts will now be tied to your Social Security Number, instead of member number, members with joint accounts who currently share a username and password will each need their own username and password in order to see their correct full-account view. Members who continue to share a username after the upgrade will see all accounts tied to the primary account holder.