Where is my Bill Pay history?

To view Bill Pay history that occurred prior to converting to the new platform, select the Transactions drop-down form the history page and select ‘History Prior to 6/17/2020.

Before our upgrade, many of our members had multiple logins they had to use access any accounts on which they had full legal rights as primary or joint account holders. For example, if a member had a primary account, a joint account with his wife and was joint on a loan with one of his children, he would have to log off and log back in with three usernames to see his full financial picture.

Pulling all accounts on which members have full legal rights and access together for a single view is a feature our members had let us know they’d like to see and we are pleased to have delivered it.

If you would like to make changes to this new view, you have a couple of options. The new systems allows you to group, sort and hide accounts. To learn more about this feature, visit our Online Education page.

If you no longer wish to be a joint member on the accounts, our member service team can help you with the steps to be removed from the account.

Chrome is the recommended browser for Online Banking. The latest two versions of Edge and Firefox are also compatible in Windows. The latest two versions of Safari and Firefox are supported for Mac Operating Systems.

Good news! If you are already registered for Online and Mobile Banking, you will only need to set up a new password after the upgrade is complete. For your security, we will verify your identity using the email or phone number we have on file. This is why it is important that you ensure this information is up to date. You can do this now within “Settings” of either Online or Mobile Banking.

IMPORTANT: Because accounts will now be tied to your Social Security Number, instead of member number, members with joint accounts who currently share a username and password will each need their own username and password in order to see their correct full-account view. Members who continue to share a username after the upgrade will see all accounts tied to the primary account holder.

Yes. It is important that you ensure your email address and phone number are correct to enable you to log into the new system. You can do that now with the “Settings” feature of either Online or Mobile Banking. Android users will need to install a new app from the Google Play Store. For those using Apple devices, your update will be automatic, as long as you have automatic updates enabled.

We are upgrading our Online Banking system because the new platform not only allows both consumer and commercial members more options now, but also allows us the opportunity to continue to add services and conveniences. We have been hard at work on finding the best solution for our members for more than a year and are very excited to deliver a platform that gives you state of the art functionality, convenience and security.

Yes. In addition to tutorials and instructions we will provide on our website, there is a “help” button available in the menu of both Online and Mobile Banking. For video tutorials and other guides for both Consumer and Commercial Banking, visit our Online Education page.

Your password will transfer over the first time you log into the upgraded Online or Mobile Banking platform. Once logged in the first time, you will be prompted to update your password.