Skip nav to main content.
×
cover-art

Hoosier Hills CU Mobile

Free - On the App Store

View
×
cover-art

Hoosier Hills CU Mobile

Free - On the App Store

View
Asset 1

The company I authorized took funds via ACH earlier than I approved. What can be done?

ACH Transfer

  • ​You can sign a Written Statement of Unauthorized Debit with HHCU up to 60 days from the date of the early debit. The payment would then be returned to the merchant. Be award that you can be assessed a fee by the merchant for the returned payment.

  • ​Depending on the type of charge, you will need to file a report with HHCU. You have up to 60 days from the statement date to report the fraud. You can be held accountable for anything outside of this time frame.

  • ​Call or come to your local Service Center to set up your ACH payments. You can also use Bill Pay through Online Banking from the convenience of your computer or mobile phone.

Fraudulent Text Message Alert

Please be aware that fraudulent text messages are being sent by an unknown entity portraying themselves as HHCU. This scam seeks to verify a charge, and prompts the recipient to click a link to decline or cancel. Upon clicking the link, recipients are asked for their confidential login credentials.

To report this scam, verify the legitimacy of a text message alert, or if you have provided your confidential card or banking credentials to a fraudulent entity, please contact our Hoosier Hills Contact Center experts at 800.865.2612 or 812.279.6644, email us at info@hoosierhills.com, or notify your local Service Center.