Below you will find an updated timeline of events outlining what to expect over the next two months, as well as digital copies of the mailings you will receive. As always, your trusted friends at the Lawrenceburg Service Center are available to answer your questions in person or by phone at 812.537.8153, and the Hoosier Hills team is ready to assist you as well by phone at 800.865.2612 or by email at info@hoosierhills.com.
You will receive a mailed welcome letter from Hoosier Hills Credit Union.
You will receive a mailed disclosure letter and packet containing HHCU agreements and disclosures, our privacy policy, account rates, schedule of fees and charges, and a document outlining what you need to know about overdrafts and overdraft fees.
You will receive a mailed account transition guide and your new Hoosier Hills account numbers.
● 6:00am – The Dearborn County Federal Credit Union ATM will be unavailable as we prepare to install your new Hoosier Hills Smart ATM. If you need to access funds before your new HHCU Smart ATM is available on November 1, know that foreign fees incurred from using a non-affiliated ATM will be refunded to your account.
● 12:00pm – To facilitate the merger process, the Dearborn County Federal Credit Union Service Center will close and the DCFCU mobile banking app and online bill pay will no longer be available. All Dearborn County Federal Credit Union accounts, products, services, and online banking will begin technical conversion to Hoosier Hills Credit Union. As always, your friends at the Lawrenceburg Service Center will be available to answer your questions by phone at 812.537.8153.
● The Hoosier Hills team will also be available by phone at 800.865.2612 from 8 am – 5:30 pm or by email at info@hoosierhills.com to answer any questions you have.
● The Lawrenceburg Service Center will continue to be closed as technical conversion continues and accounts are reconciled, but the team will be available by phone at 812.537.8153 to answer any questions you have.
● The Hoosier Hills team will also be available by phone at 800.865.2612 from 8 am – 5:30 pm or by email at info@hoosierhills.com to answer your questions.
● Welcome to Hoosier Hills Credit Union!
● The Lawrenceburg Service Center will open with standard operating hours as your new Hoosier Hills Credit Union Service Center and will be staffed with extra team members to best support you during this transition.
● Your new Hoosier Hills Smart ATM will be available and accessible using your existing DCFCU debit card.
● Hoosier Hills mobile banking and online banking will be available to you; all account information will be updated and available.
● The Hoosier Hills team will be available by phone at 800.865.2612 from 8 am – 5:30 pm or by email at info@hoosierhills.com to answer any questions you have.
By accessing this link, you will be leaving Hoosier Hills Credit Union’s website and entering a website hosted by another party. Hoosier Hills Credit Union is not responsible for the content at this external link, including, but not limited to, matters of privacy and accessibility. We encourage you to read and evaluate the privacy and security policies of the site you are entering which may be different than those of Hoosier Hills Credit Union. Hoosier Hills Credit Union does not represent this third party or the member and is not a party in future transactions.
