Dispute Tracking for Online/Mobile Banking
A driving factor behind our decision to upgrade our Online and Mobile Banking system this year was the ability to continue to build upon it by adding new features for our members. We are very pleased to introduce one of these to you today.
Dispute Tracking allows you to flag unrecognized charges from within Online or Mobile Banking as soon as you see them, saving you time and helping to better protect your account.
You can find step by step instructions to help you submit a dispute on our Online Education page.
As always, if you suspect someone has unauthorized access to your credit or debit cards, steps must be taken to protect your account. Once we receive a dispute, we will block your card for your protection. If you initiate the dispute outside of business hours, you should call the phone number on the back of your card to have the card blocked immediately.
CardValet is a great tool to proactively protect your cards from unauthorized use. It is a mobile app which allows you to customize geographic and merchant limits and even “turn off” your cards until you are ready to use them. CardValet is a free app available to all HHCU members.
We have even more new features to make your Online and Mobile Banking work better for you already in the works! Keep in touch through our newsletter, emails, Facebook, Instagram, Twitter and LinkedIn to be the first to know!