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Better Banking

Online/Mobile Banking Upgrade

Learn More About the Upgrade

View videos about new system features on our Tutorials Page.

Online and Mobile Banking Upgrade

Your Online and Mobile Banking upgrade is here! In addition to the features you already enjoy, this technology upgrade gives you many more options and more convenience.

Learn more about how to use our new Online and Mobile Banking by visiting our Tutorials Page.

For Our Commercial Members

We are delivering a new Commercial Online/Mobile Banking platform built for the way you do business. Head to our Commercial Online Banking page to learn about features included just for you!

See all your accounts in one convenient view. No more juggling multiple usernames!
Make payments to anyone, no matter where they have their account, with People Pay.
Access your account information with an Apple Watch.
Update multiple subscriptions at once with CardSwap.
View your budget, spending trends and cash flow with Financial Tools.

Questions

View FAQs

Where is my Bill Pay history?
To view Bill Pay history that occurred prior to converting to the new platform, select the Transactions drop-down form the history page and select 'History Prior to 6/17/2020.
Why do I see more accounts now?
Before our upgrade, many of our members had multiple logins they had to use access any accounts on which they had full legal rights as primary or joint account holders. For example, if a member had a primary account, a joint account with his wife and was joint on a loan with one of his children, he would have to log off and log back in with three usernames to see his full financial picture. Pulling all accounts on which members have full legal rights and access together for a single view is a feature our members had let us know they'd like to see and we are pleased to have delivered it. If you would like to make changes to this new view, you have a couple of options. The new systems allows you to group, sort and hide accounts. To learn more about this feature, visit our Online Education page. If you no longer wish to be a joint member on the accounts, our member service team can help you with the steps to be removed from the account.
Are there minimum browser requirements for this new system?
Chrome is the recommended browser for Online Banking. The latest two versions of Edge and Firefox are also compatible in Windows. The latest two versions of Safari and Firefox are supported for Mac Operating Systems.
Will I have to re-register for Online or Mobile Banking?
Good news! If you are already registered for Online and Mobile Banking, you will only need to set up a new password after the upgrade is complete. For your security, we will verify your identity using the email or phone number we have on file. This is why it is important that you ensure this information is up to date. You can do this now within "Settings" of either Online or Mobile Banking. IMPORTANT: Because accounts will now be tied to your Social Security Number, instead of member number, members with joint accounts who currently share a username and password will each need their own username and password in order to see their correct full-account view. Members who continue to share a username after the upgrade will see all accounts tied to the primary account holder.
Is there any action required to use the new platform?
Yes. It is important that you ensure your email address and phone number are correct to enable you to log into the new system. You can do that now with the "Settings" feature of either Online or Mobile Banking. Android users will need to install a new app from the Google Play Store. For those using Apple devices, your update will be automatic, as long as you have automatic updates enabled.
Why is Hoosier Hills changing Online and Mobile Banking?
We are upgrading our Online Banking system because the new platform not only allows both consumer and commercial members more options now, but also allows us the opportunity to continue to add services and conveniences. We have been hard at work on finding the best solution for our members for more than a year and are very excited to deliver a platform that gives you state of the art functionality, convenience and security.
Is there an online resource for help?
Yes. In addition to tutorials and instructions we will provide on our website, there is a "help" button available in the menu of both Online and Mobile Banking. For video tutorials and other guides for both Consumer and Commercial Banking, visit our Online Education page.
Will my password transfer over?
Your password will transfer over the first time you log into the upgraded Online or Mobile Banking platform. Once logged in the first time, you will be prompted to update your password.